Refund policy

Return & Refund Policy

At Walk In Love, every product is carefully printed, packed, and checked before dispatch. We want you to have a smooth and trustworthy shopping experience. If you face any issue with your order, we’re here to help.

For any return or refund assistance, please contact us at walkinlovebiz@gmail.com.

1. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 15 days from the date of delivery.

To raise a request, email us with:

  • Your order number

  • Description of the issue

  • Clear photos of the product

  • A complete unboxing video of the package

A full unboxing video from opening the sealed package is mandatory for return or refund claims related to damaged, defective, or incorrect products. Claims without an unboxing video may not be accepted.

Once verified, we will arrange a suitable resolution through replacement, return, or refund.

2. Other Return Requests

Since our products are printed and processed on demand, we recommend exchanges wherever possible.

However, in rare cases where a return is approved even though the correct product was delivered without any defect, a reverse pickup/logistics charge of â‚ą100 will be deducted from the refund amount.

To qualify for a return:

  • The request must be raised within 15 days from delivery.

  • The product must be unused and unworn.

  • The product must be unwashed.

  • The product should have original labels/tags (if applicable).

  • The product must be folded properly and packed securely for reverse pickup.

Refund Process

Once your returned product is received and inspected, we will notify you about the approval status.

After approval, refunds will be processed within 5–7 business days.

For prepaid orders, refunds will be processed to the original payment method wherever possible.

For Cash on Delivery (COD) orders, refunds can be processed based on customer preference through:

  • Store coupon code/credit

  • Bank transfer

  • UPI refund

Non-Returnable & Non-Refundable Cases

Returns or refunds will not be accepted in the following situations:

  • Request raised after 15 days from delivery.

  • Product has been used, washed, damaged, or altered after delivery.

  • Product does not meet our return condition requirements.

  • Minor color differences caused by lighting, photography, or screen display settings.

  • Slight variations in print placement or size due to the printing process.

  • Damage caused due to customer handling.

  • Size-related issues (we provide free size exchanges instead).

Size Related Issues

We do not provide refunds for size-related issues.

However, we offer free size exchanges within 15 days from the date of delivery. Please refer to our Exchange Policy for more details.

Return Pickup

For eligible return requests, we will arrange a reverse pickup wherever the service is available.

Please ensure the product is packed securely to prevent damage during transit.

Important Notes

  • Return/refund requests are processed once per order.

  • Walk In Love reserves the right to approve or reject requests that do not meet the eligibility criteria.

  • Please avoid accepting packages that appear opened, damaged, or tampered with at the time of delivery.

For any assistance, contact us:

Email: walkinlovebiz@gmail.com

Working Hours: 10 AM to 7 PM (Monday to Saturday)Â